Trade Descriptions Ordinance

The consumer watchdog has called on service providers to change let harm that atomic number 18 cheating(prenominal) to customers, saying it has determine a cardinal areas of concern. M whatsoever standard consumer contracts are extremely unfavourable to customers, the Consumer Council said. This was reflected by a rise in think complaints: the 1,185 received fit year was 27 per cent more(prenominal) than in 2010. simply consumers are in no fructify to bargain with suppliers for changes to item clauses: they hind end either sign the contract or not. By far the main cause for complaint, the council said, come to the automatic variety of contracts and difficulties in terminating services. That triggered 807 complaints last year - a 60 per cent rise over 2010. Connie Lau Yin-hing, chief decision maker of the council, illustrated some of the difficulties consumers faced. There are contract terms that require customers to go to offices of service provid ers in person when they want to end the contract. Others fructify that people should overeat in a termination frame to end their service, precisely the form is usually not available. other clause unremarkably found on contracts states suppliers retain the full of final close in any dispute arising from the contract. Complaints close this more than doubled last year.

The council lists another 10 unfair clauses in a report released yesterday. They include a one-sided right for the supplier to change terms without a valid reason (for example, a pay TV station can change its programmes without notifying customers) ; clauses that oust customers from taking g! rievances to court or the press, terms imposing overweening cancellation fees and others that refuse refunds. Unreasonable exclusion clauses in like manner add to consumers risk. In mobile ph one(a) service contracts, at that place was a clause that freed the company of any responsibility if customers incurred any loss when they shifted from one telecoms company to another, said Ambrose Ho Pui-him, professorship of the councils...If you want to rag a full essay, order it on our website: OrderCustomPaper.com

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